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Refund Policy

A Legal Disclaimer

At Dev Maesto, we strive to ensure every client is satisfied with our digital solutions. However, because our services involve custom labor, time, and third-party expenses, we adhere to the following refund policy:

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1. Web Design & Development

  • Deposits: The initial deposit (required to start the project) is non-refundable. This covers the cost of research, planning, and scheduling.

  • In-Progress: If a project is cancelled after work has begun but before completion, a partial refund may be issued. The amount will be calculated based on the percentage of work completed at our standard hourly rate.

  • Finalized Projects: Once the website has been approved, finalized, or handed over to the client (or launched on Wix), no refunds will be issued.

  • Third-Party Fees: Any fees paid for hosting (Wix), domain names, or premium plugins/stock images are non-refundable as these are external costs.

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2. Digital Marketing (SEO/Ads/SMM)

  • Service Fees: Payments for monthly marketing retainers are non-refundable. This is because work is performed in real-time and involves ongoing labor.

  • Ad Spend: Any budget allocated directly to ad platforms (Google Ads, Meta Ads) is non-refundable by Dev Maesto, as these funds are paid directly to the respective platforms.

  • Cancellation: You may cancel your marketing service at any time with a [e.g., 15-day] notice. No refunds will be given for the current billing cycle.

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3. Content Writing Services

  • Drafts: Once a writing project is assigned and the first draft is delivered, the service is considered "in-progress" and is non-refundable.

  • Satisfaction Guarantee: We offer [e.g., 2] rounds of revisions to ensure the content meets your expectations.

  • Refusal: If you are entirely unsatisfied with the quality, you must notify us within 48 hours of delivery. Refund requests for "change of mind" after delivery will not be accepted.

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4. How to Request a Refund

To initiate a refund request, please email [Insert Email Address] with:

  1. Your Project/Invoice Number.

  2. A detailed explanation of why you are requesting a refund.

  3. Our team will review the request and respond within [e.g., 5-7] business days.

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5. Chargebacks

We encourage our clients to contact us directly to resolve any issues. In the event of an unauthorized chargeback, we reserve the right to suspend all ongoing services and take down any live websites or digital assets until the dispute is resolved.

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